Senior Manager – Business Analytics

American Express

Centralized Client Management (CCLM) team is a critical component of the Small Merchants organization within Global Merchant Services at American Express. CCLM is responsible for expanding relationships with our highest valued Small Merchants. The mission of CCLM team is to expand existing relationships through consultative conversations. CCLM is supported by a dedicated analytics team that strategically focuses on how to manage the large portfolio of merchants and guides the CCLM partners in their approach.  This team is an innovative, fast-paced and growing environment.  As the analytics point of contact for CCLM, the candidate will be responsible to help drive the ongoing growth and transformation of CCLM.  As such, flexibility, innovation and self-starter qualities are important for the candidate’s success.

Develop strong knowledge of the merchant and transaction data
Develop strong knowledge of the CCLM portfolio and the business
Be the key liaison for all analytics for CCLM and ensure that best-of-class analytics is provided for CCLM by marrying advanced data science with business needs
Be a key strategic advisor to the VP Head of CCLM
Manage the day-to-day activities of a CoE resource dedicated to the CMT portfolio

A Master’s Degree is required and a Ph.D. is strongly preferred
Strong analytical skills and 4 – 5 year’s experience with targeting, segmentation
Knowledge of Amex systems and databases including RAMP and GMAR is a plus
Knowledge of data science
Proficient with statistical software (e.g., SAS, SPSS, etc.) and manipulating large data sets and samples
Proactive thought leadership in developing analytics and analytic tools to drive performance improvement
Excellent business writing and presentation with the ability to communicate effectively with all levels of management and influence strategy
Knowledge of AXP merchant business and data environment is a plus
Quantitative degree or equivalent experience as well as an understanding of payments a plus


Priyo Chatterjee

Director, Analytics





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