Financial Data, FinTech
Job Description: To deliver differentiated advantage, it’s critical to understand our users, their challenges, and where they find value. The Head of Product Analytics sets the vision and strategy for how the organization leverages usage and customer data to drive product innovation and personalization. This senior leader drives the development and adoption of instrumentation, tools and processes that help us better understand why users engage, return, and succeed. The Head of Product Analytics oversees a team of Product Analytics Managers, in collaboration with Data Scientists and Data Engineers, to ensure that Product teams are equipped with the insights that power differentiated and personalized products. This role requires significant cross-functional collaboration across Product, Data Science, Engineering, Sales, Support, and Product Operations with a goal of centering the entire organization around a data-driven, actionable understanding of user behavior.
Promotes a data mindset and metric-driven culture.
Delivers fact-based understanding and insights of client usage that are actionable for the organization.
Engages with stakeholders to build processes and tooling that provide user engagement information to Product and other key partners such as Strategy, Sales, Support, and Clients with goals of optimizing product decision-making and correlating client and prospect activity with long-term value.
Advocates on behalf of Product teams to prioritize development of infrastructure and capabilities that enable greater depth of understanding user behavior. Pushes actionable usage insights to Product teams to drive decision-making and enable a culture of experimentation to drive innovation.
Equips Product teams with the intelligence needed to understand the actions that lead to engagement and trial conversion.
Equips Sales with usage-based metrics and intelligence to focus efforts on conversion and upselling.
Defines a Business Intelligence Reporting strategy to showcase key areas of opportunity for customers.
Equips Support teams with actionable insights to help users optimize the value of their subscription.
Partners with Cognitive Computing team on personalization strategies and analysis to uncover adoption and retention drivers.
Drives a user-centered, strategic approach to support a data-driven product development process. Prioritizes and manages the development of solutions to support successful execution of the overall product strategy.
Understands the goals of key user classes, including how, why, when and where they engage with FactSet to excel in their jobs. Brings a user focus to understanding engagement.
Takes an omnichannel approach to analytics, considering the many ways a user engages with FactSet whether it be via API, desktop, mobile or off-platform.
Bachelor’s degree in STEM, finance or related field, or equivalent experience required
15+ years’ experience in Product Management, Product Analytics, or Data Science in a B2B SaaS organization, with at least 10 years’ experience as a strong leader in digital product management
Proven record of successful metric-driven product impact in collaboration with an engineering team
Very strong critical thinking and analysis skills. Ability to take an ambiguous problem, use data-informed brainstorming, identify goals and clear metrics, and drive a team to deliver on those goals
Entrepreneurial mindset and enthusiasm for driving change with a collaborative leadership style
Strong verbal/written communication & data presentation skills
Ability to effectively communicate with both business and technical teams
Ability to influence at all levels of the organization and across multiple business units
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