The purpose of this role is to provide customers with better access to Jupiter climate and science information as well as strong technical expertise during pre-sales, projects, and product implementations.

 

Execution / Implementation (50%):

·      Accountable for project execution and customer implementations, including technical solution design, custom product delivery, creation and maintenance of operational controls and tracking metrics and deliverables. 

·      Deliver data results to customers through automated and semi-automated data processes. 

·      Full ownership and accountability of customer satisfaction, on-time delivery, planning, communication, project financial performance and customer results.

·      Work with a cross-functional team of product managers, scientists, and developers to deliver solutions.  

 

Customer Success / Retention (20%):

·      Responsible for customer satisfaction throughout their relationship with Jupiter.

·      Act as the point of contact for existing customers by providing technical product support, answering questions, ensuring the customer is maximizing value of products and services. 

·      Develop strategic cross-sell and up-sell opportunities with the business development team.

 

Internal Initiatives (20%):

·       Drive learnings from engagements back into core functions at Jupiter.

·       Create custom solutions as new customer requirements emerge. 

·       Assist product and science teams with deploying Jupiter data.

 

Pre-sales (10%):

·      Partner with business development to develop marketing collateral, deliver product demonstrations and solution design. 

·      Responsible for providing leadership in the creation and delivery of solutions designed to meet a customer’s business needs. 

·      Develop industry domain knowledge to be able to position company service offerings versus competitors.  

 

What You Will Bring:

·      B.S. or M.S. in Computer Science or related field or equivalent work experience

·      5+ years of experience in professional services, management consulting, customer success, business development, or another client-facing role

·      Competency with data querying or programming languages (e.g. Python)

·      Experience working with large databases, architecting/operating solutions (built on AWS or other infrastructure), reporting and analytical processing, ETL/ELT, and business Intelligence tools

 

What Makes You Stand Out:

 

·      Passion for start-up culture

·      Understanding of enterprise cloud-based software

·      Working knowledge of APIs and GIS tools

·      Strong communication and collaboration skills

·      Track record of success applying analytical & problem-solving skills, thorough impact analysis and attention to detail

·      Customer facing skills including the ability to manage expectations and control scope

·      Motivated to self-learn

·      Personal accountability,

·      Team player with an attitude toward honesty and integrity