Website taskrabbit TaskRabbit

Join our movement to revolutionize the future of work

About the Job
The Trust & Safety Team at TaskRabbit is dedicated to building positive and safe experiences for all users in our marketplace community. As the Data Scientist for the Trust & Safety team you will be responsible for creating our Trust and Safety performance data. You’ll bring together data from many different internal and external sources to define success and measure our progress, and you’ll keep the Trust and Safety team and company informed. You’ll have a direct impact on the safety of our community. You’ll create trust analytics to help drive business decisions to increase both retention of our customers and revenue. As a Data Scientist working on Trust & Safety, you will have the opportunity to collaborate with a strong team of data scientists, engineers, product managers, project managers and operation agents to build scalable and robust systems to detect, prevent and mitigate fraud. From marketplace losses to predictive analytics, you’ll have the opportunity to create the metrics and reporting to articulate the Trust and Safety  story to the whole organization. You’ll create metrics and real-time Looker dashboards to showcase both our risks and trust building opportunities. Your reports will be the cornerstone to help the Trust and Safety team detect, prevent and mitigate fraud. The ideal candidate will have a background in risk management, trust and safety, payments, two-sided marketplaces, and/or operations, as well as a desire to learn by doing and deep-dive into new problems.   

Join us in creating a better everyday life for everyday people.

> Define and evaluate key metrics. Investigate and document the levers that impact each.
> Devise, build and maintain routine reports, dashboards and visualizations to be used across functions.
> Investigate fraud trends to recognize patterns, identify root causes and propose actionable solutions as well as drivers of improved trust at key moments in the experience that correlates to improved customer retention and loyalty
> Clearly communicate analyses and recommendations to stakeholders to inform decisions throughout the company.
> Empower the team to independently answer data questions quickly and easily by building high-quality accessible data sets and training the team to use them.
> Perform advanced statistical analysis including research studies and tests in order to identify, [in]validate, and implement policy, process, tool, and program improvements
> Build and iterate on decision support models that continuously improve decisions/actions on claims and cases leading to progressively improved customer satisfaction, reduced risk, and higher consistency or even automation.

> 4+ years industry experience in a quantitative analysis role
> Strong experience with SQL (MySQL, PostgreSQL, etc.)
> Demonstrated ability to create metrics and KPIs
> Excited about working with large data sets
> Ability to identify critical business problems and create analytical/modeling solutions
> Ability to translate complex findings and results into a compelling narrative
> Background in statistics and experimentation or acquired knowledge in this area.
> Ability to communicate clearly and effectively to cross-functional partners of varying technical levels

Desired Skills & Experience
> Strong interpersonal and communication skills, with the ability to work effectively with various departments in different time zones.
> Ability to handle multiple projects from scoping to execution.
> Excellent time-management skills and attention to detail.
> Experience in Operations Research, Optimization, or Operational Analysis is a plus
> Adapts well to a fast-paced working environment.
> Experience with Looker, Tableau, or similar tool is a plus.
> Experience with ZenDesk, identity verification and fraud tools a plus.
> Professional, positive, and approachable attitude.

You’ll love working here because:
The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams — people you can be proud to work with!

The Values. 
Care Deeply. We take time to be present and partner with our team and communities. 
Level Up. We navigate through ambiguity and go the extra mile.
Be A Better Neighbor. We build a diverse and sustainable community and encourage all voices.
Lead The Future Together. We value entrepreneurship and inspire by action.

The diverse culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up more than half of our team and leadership, and we strive to recruit and retain employees from all over the world.

The perks. TaskRabbit offers comprehensive medical benefits, generous vacation and holiday time off, commuter benefits, learning and development opportunities, career development trainings, monthly TaskRabbit product stipends, IKEA discounts, free lunch, weekly meditations, charity events, and a dog-friendly office. 

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